14 – Getting the Most from Your Team


Today’s podcast is a little different. We’re not going to be talking about you, your business, or your product. We’re going to focus on your staff.

You probably know by now that if you want to grow your business, you can’t do it on your own. You need a skilled, reliable, and happy team behind you. That’s right – happy. If you’re staff aren’t happy, they won’t perform their best, and if they don’t perform their best, your customer’s probably won’t recommend your services to their friends and family. And that’s money lost.

There are a ton of things to consider when it comes to hiring staff and keeping their job satisfaction high. You might be thinking:

  • Where do I find quality workers?
  • What am I legally obliged to do?
  • How can I be an encouraging, inspiring leader?
  • What happens when it all goes wrong?

Claire Harrison

Claire Harrison

Lucky for you, we have Human Resources expert Claire Harrison joining me today to talk you through each of these points. She is the CEO of Harrison Human Resources, which provides HR advice for a range of businesses across Australia. Claire comes from a family of builders, and is married to a builder, so she has plenty of industry experience when it comes to managing trade staff and contractors.

Claire has some invaluable advice for trade business owners, so sit back and have a listen.

Key Learnings

Here’s what I took away from my chat with Claire:

  1. Ignorance of your legal obligation to staff is no excuse. Getting it wrong could cost you truckloads, as the roofing company discovered. Remember, contractors and employees are very different.
  2. Your team culture is all about ‘how things are done around here.’ What kind of team culture do you have at your place?
  3. Be a great leader and walk the talk. Set an example for your staff. While some people are natural born leaders, most of us have to learn how to do it. Be the kind of leader you’d like to have managing you.

To sum up – don’t muck around when it comes to recruiting and managing your staff. Disgruntled staff can damage your company and reputation. Happy motivated staff will help you grow and survive.  Hey – if you have the right team, you could even take some time off. How good would that be!

Let’s finish with a quote. This one’s from author Tom Rath.


If you have comments or questions, feel free to post a comment. Talk soon!


Happy employees equal happy customers. #tradiesuccess http://bit.ly/tradiesuccess Click To Tweet

Business owners who care for their employees go on to grow and succeed. #tradiesuccess Click To Tweet

Be a good leader and walk the talk. Set an example for your staff. #tradiesuccess Click To Tweet

Happy motivated staff will help you grow and survive. #tradiesuccess http://bit.ly/tradiesuccess Click To Tweet


If you’d like to contact Claire, you can find her at www.hhr.com.au


Why not invest in some personal development for you or your team?  No-one knows everything.  In fact the day you stop learning is the day they put you in a coffin.

You can get all sorts of practical business training and marketing how tos – head over to tradiemarketingsecrets.com. For just $20 per month you’ll get access to all our fabulous lessons, tools and quizzes to help you become a gun marketer – plus we’ll add you in to our members only Facebook group where you can meet other tradies and get answers to your burning marketing questions. I’m in there every day.

If you want to step things up a bit and get some stuff done in your business – get your own personal business coach and implementer. You’ll achieve more than you’ve ever achieved before, because we make sure you do. And for things you can’t implement yourself, we can help. Our marketing team becomes your marketing team.


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About Annette

Hi there. My purpose in life is to help trade business owners to grow a successful business. The purpose of this podcast is to share interviews with business experts that we believe do know what they're talking about, to help our listeners grow their business and achieve more than they ever thought possible. So who am I to want to give help to trade business owners about business? Good question! I’m married to a tradie, addicted to marketing and fascinated by what makes a successful business, well successful. Marketing is certainly on top of the list, but there are other areas of the business to get right - which is why this Tradie Success episodes delve into all areas of running and growing a trade business. In terms of my experience - I have marketing quals, 30+ years marketing experience, and have helped hundreds of small businesses (a lot of them tradies) achieve better results through their marketing.